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FAQ

Aisle Overview

  • What is Aisle?
  • Is Aisle free?

A Guide to Aisle

  • What is the minimum age requirement?
  • App crashing
  • Premium features
  • Accepted payment methods

Signing up and Getting Started

  • Can I sign up with/without Facebook?
  • How do I set my search preferences?

Trouble with Login

  • I can't log in to my account
  • My account was banned
  • My account is disabled
  • I denied Aisle access to my location

Matching and Messaging

  • Can I delete a message?
  • Unable to get new matches
  • My matches have disappeared
  • My messages aren't sending
  • Unmatch and Report
  • I accidentally unmatched someone

Billing and Payment

  • Can I downgrade my Aisle subscription?
  • Can I upgrade my Aisle subscription?
  • Requesting a refund
  • I am unable to access my Aisle subscription
  • Restore Purchase
  • Trouble completing a purchase
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Profile and Account Settings

  • How can I get my profile verified?
  • Trouble with Photo Verification
  • My Name / Age / Phone Number is wrong
  • Delete your account

Safety and Security

  • I think my account has been compromised
  • I am being impersonated
  • Someone I know is being impersonated
  • How do I report someone?
  • Reporting something that happened on the app

Troubleshooting

  • I’m not seeing profiles in Discovery
  • Profiles taking very long to load
  • The profiles shown are not as per my preferences
  • I'm seeing repeated profiles

Profile Sharing

  • Profile Sharing

Private Mode

  • Private Mode on Aisle
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