FAQ

Aisle Overview

• What is Aisle?
• Is Aisle free?

A Guide to Aisle

• What is the minimum age requirement?
• App crashing
• Premium features
• Accepted payment methods

Signing up and Getting Started

• Can I sign up with/without Facebook?
• How do I set my search preferences?

Trouble with Login

• I can't log in to my account
• My account was banned
• My account is disabled
• I denied Aisle access to my location

Matching and Messaging

• Can I delete a message?
• Unable to get new matches
• My matches have disappeared
• My messages aren't sending
• Unmatch and Report
• I accidentally unmatched someone

Billing and Payment

• Can I downgrade my Aisle subscription?
• Can I upgrade my Aisle subscription?
• Requesting a refund
• I am unable to access my Aisle subscription
• Restore Purchase
• Trouble completing a purchase

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Profile and Account Settings

• How can I get my profile verified?
• Trouble with Photo Verification
• My Name / Age / Phone Number is wrong
• Delete your account

Safety and Security

• I think my account has been compromised
• I am being impersonated
• Someone I know is being impersonated
• How do I report someone?
• Reporting something that happened on the app

Troubleshooting

• I’m not seeing profiles in Discovery
• Profiles taking very long to load
• The profiles shown are not as per my preferences
• I'm seeing repeated profiles

Profile Sharing

• Profile Sharing

Private Mode

• Private Mode on Aisle