“Purchase failed” error message (iOS)
If you’re seeing an error that says “Purchase Failed,” this means your Apple ID is already associated with an active subscription on a different Aisle account. Each Apple ID can only be tied to one Aisle account and one subscription at a time.
Before you can purchase an Aisle subscription on your new account, you need to delete your old account first. Deleting your account will permanently delete your matches, messages and other info associated with it.
- Sign in to Aisle account you’d like to delete
- Tap the Profile Tab at the bottom right corner
- Go to Help Centre
- Scroll down and select Delete
- Choose a reason and tap on the Delete button
Still having trouble?
Whether you’re experiencing trouble with a purchase in the app we’d like to know about it. Please write to us with a screenshot or details about the issue, so that our team can look into it.